License Policy
Get to know GIS ObjectLand License Agreement.
Privacy statement
Under no circumstances will we transfer, sell, or publish your personal data specified at purchase.
Refunds and money-back policy
We offer refunds to sales that have not been shipped yet. Once the order has been shipped, sales are final and no refund will be given.
Before purchasing a license, you can download GIS ObjectLand noncommercial version and evaluate whether GIS ObjectLand meets your needs and expectations.
Purchasing FAQ
- What you get when you purchase GIS ObjectLand?
- What you get when you purchase Support Plan?
- How to pay?
- How to download ObjectLand?
- How to activate Support Plan?
1. What you get when you purchase GIS ObjectLand?
After purchasing GIS ObjectLand you get:
- All authorization data for downloading ObjectLand commercial version.
- The set of serial numbers according to the number of users in your license (1, 5 or 10 serial numbers).
- Free annual technical support under the plan “Updates”. This plan allows you to download new releases and updates of ObjectLand within 12 months.
2. What you get when you purchase Support Plan?
Technical support is accessible only to those who have ObjectLand commercial version. All support plans are valid for one year. Requests are submitted through the web or e-mail. Technical support has 3 levels; the major levels include facilities of minor ones:
- The plan “Updates” — for downloading new releases of ObjectLand.
- The plan “Standard” — for resolving user problems related to ObjectLand use.
- The plan “Developer” — for resolving user problems related to ObjectLand programming (COM interfaces).
3. How to pay?
Our products are sold via Softkey — worldwide registration service. After confirmation of your payment from registration service, we will immediately (automatically) process your order and send all necessary information to you (see 4).
4. How to download ObjectLand?
After payment confirmation we will send the following information to your e-mail:
- E-mail about your registration on the site with password (if you were not registered on our site before purchasing);
- License Activation Code for GIS ObjectLand;
- Activation Code for technical support under “Updates” plan;
- The set of serial numbers according to the number of users in your license.
ATTENTION. After your order was processed successfully by registration service, our server automatically generates and sends messages to your e-mail (message about registration on site, message with activation codes and serial numbers).
Sometimes, unfortunately, our messages do not reach a recipient because they are mistakenly rejected as “spam” by mail servers or clients. In such cases we have no notification that the message is rejected.
If you have received Order Confirmation but you still have no messages from us, please perform the following steps: - Register on this site with your alternative e-mail as login. If you have no alternative e-mail, use some invalid e-mail.
- Create a new request in “Requests” section with information about your payment (online store name and date of payment).
- We will manually duplicate our messages in a answer.
To download ObjectLand you must perform the following steps:
- Enter your e-mail and received password on any page of the site.
- Go to “Support” + “Licenses” page and you will see a list of your licenses.
- Enter the License Activation Code into the field under commercial license and press the button “Activate”.
- Now ObjectLand commercial version is available to you on the “Download” page.
5. How to activate Support Plan?
After payment confirmation we will send the following information to your e-mail:
- Activation Code for a technical support plan.
To activate Support Plan you must perform following steps:
- Enter your e-mail and password on any page of the site.
- Go to “Support” + “Licenses” page and you will see a list of your licenses.
- Enter the Activation Code into the field under the name of the appropriate support plan and press the button “Activate”.
- Now you can send requests to the Support Team (use “Requests” page).
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